Careers - CardioScan Singapore
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We are always looking for experienced team members and clinical specialists

Join our global clinical team, servicing a growing list of leading health groups, hospitals, clinics and pathology labs globally.

Led by our Medical Director, Assoc Prof Harry Mond, our clinical team oversees 500k+ cardiac studies each year in ECG, Holter and Ambulatory BP services, delivering the highest reporting standards under our proprietary Quality Assurance system Learn more.

With 30+ years of medical excellence and leading technology, we offer excellent career development and ongoing education opportunities within our strong team environment.

Select the role for more info

Current vacancies

The role of Sales Administrator is an integral part of the team.  It’s the first point of contact for visitors to our business and the ‘owner’ of the receipt and release of goods process within our business.

You will work both independently and within the Singapore team, to diligently plan, organize and carry out activities that will assist the company to meet targets, improve the flow of inbound and outbound logistics and meet our high expectations for quality customer service. This is a somewhat autonomous role, where you need to be comfortable with making front line decisions and putting forward recommendations to improve process efficiencies to ensure the highest quality of service resulting in goods being delivered and outstanding service to our customers.

Reporting to the General Manager, this role is a permanent role where hours are standard business hours, on site in our Singapore Office.

The role is focused on the following areas:

Office
  • Answering all incoming calls and managing all front office activities
  • Greeting external visitors and couriers
  • File, database & records management
  • Assistance with internal meetings & events
  • Manage & maintain office supplies
Sales Administration & Logistics
  • All shipment arrangements – using online portals
  • Coordinate & expedite requests, time-specific pickups and deliveries and other special requests
  • Verify goods shipped by matching bills, reconciling quantities, and noting discrepancies
  • Handle Quality Control and carry out checks on devices
  • Manager and monitor stock movement and local product inventory
  • Maintain and update sales, product and customer records using systems such as Salesforce
  • Manage sales orders, including collection/delivery of devices
  • Sales reporting, word processing and spreadsheet tasks on a weekly / monthly basis
  • Manage business and sales enquiries as needed
  • Other ad-hoc duties or special projects as assigned
  • Provide full administrative support to CardioScan Singapore office
  • Handle Quality Control and carry out checks on devices
  • Comply with policies and procedures relating to CardioScan business services
About you

The Sales Administrator will:

  • At least 2-3 years of experience in sales administration, or a similar role.
  • Diploma/ ITE in business administration or similar preferred
  • Proficient in English with excellent written and verbal communication skills
  • Able to work in a fast-paced environment and cope with company expansion plans
  • Be a self-motivated, pleasant individual with a strong customer service focus
  • Attitude is everything – you must be a team player with the ability to work cohesively with others
  • Have decision making and problem solving skills
  • be a strong communicator who leads by example, upholds our core values and exhibits expected behaviours
  • Able to effectively work autonomously
  • Effective time management skills
  • Have a hands-on approach, to get the job done.
  • Strong computer skills (Monday.com, SharePoint, OneDrive, Office365)
  • Able to work independently and with minimal supervision.
  • Strong organization skills with a problem-solving attitude
  • Ability to multitask and prioritize daily workload
  • Able to start work on short notice
Why Work with us?

Hearts are at the core of everything we do.  Working with us provides an opportunity to be part of a fantastic team, in a supportive working environment, exposure to exciting emerging technologies. and focus on learning and development.  It’s an exciting time to join our business and as it grows, so do the opportunities for personal and professional growth.

Our people are our priority, and we strive to create a workplace where people are respected, valued, and rewarded for their contributions.  We focus on outcomes. We value flexibility and encourage our team to work in ways that support their work/life commitments and wellbeing.

CardioScan is an equal opportunity employer committed to attracting and retaining diversity in our workforce.

CardioScan is a global cardiac data and analysis company. We provide cardiac data and reporting to healthcare practitioners in ten countries, including the UK, the US, Australia and across Asia. These include GPs, Clinics, Cardiologists and Hospitals.

We deploy cardiac equipment into the field, collect heart data and provide analysis to our customers with the upmost focus on accuracy, quality and speed. We want to put the right data in the hands of those who need to make the decision, in a time of need.

We combine leading equipment with outstanding people and innovative software to ensure a focus on the customer and ultimately, their patient.

Position Overview:
The Patient Liaison Officer is responsible for talking to patients, to ensure that the remote Cardiac Diagnostic Operation is running smoothly and answers any questions patients might have.

The Patient Liaison Officer is the voice of the company and requires exceptional patient centered service and empathizing with patients, keeping them informed of the status of their queries and always focusing on delivering the best solutions.

You will work both independently and within a team, to diligently plan, organise and carry out support activities that will assist the company to meet targets, improve the flow of inbound and outbound operations. This is a somewhat autonomous role, where you need to be comfortable with making front line decisions and putting forward recommendations to improve process efficiencies to ensure the highest quality of service resulting in the delivery of Cardiac diagnostic and received in a timely manner.

This role may be suitable for someone with experience in dealing with patients and who is looking for their next learning challenge. Our business looks to promote from within and give opportunities to grow as the business grows. All employees are afforded a great working environment, opportunities for learning and development and exposure to exciting emerging technologies.

Position Prerequisites:

  • To have an empathetic nature whilst demonstrating a strong communication ability
  • Professional phone etiquette
  • Strong call handling skills and an active listener
  • Minimum 2 years’ experience of working in customer service
  • Experience of working in a busy work environment, where you may have had exposure to or involvement in logistics
  • A suitable presentation manner in which to present yourself and our company to external stakeholders; being customers, patients, suppliers or visitors.
  • Excellent written communication skills.
  • Microsoft word/excel and PowerPoint skills.
  • Accurately maintain systematic and administrative records.
  • Analytical and logical approach to problem solving.

Preferred Attributes:

  • Previous Healthcare experience is preferred but not essential
  • Proactive
  • Detail-oriented
  • Ambitious/self-motivator
  • Open to learning and feedback
  • Team player
  • Reliable

Responsibilities:

  • Manage outbound and inbound patient enquiries
  • Answering patient’s questions with regards to our service
  • Keep customers informed by forwarding notices, shipment date, method, and current status
  • Undertake basic data collection, analysis and distribution activities
  • Complete word processing and spreadsheet tasks accurately and efficiently
  • To provide a general enquiry and information service to all patients, public and other clinical colleagues.
  • To send patients all necessary information and documents relating to their cardiac diagnostic including confirmation emails / SMS.
  • Feedback to line Manager any problems that patients are experiencing and work with other departments to resolve issues where possible

This is not an exhaustive list of responsibilities; it is expected that all members of the teamwork in a pro-active manner. Should you become aware of an opportunity to improve our business procedures it is expected that you share this information with the team and participate in the solution process.

Job Types: Full-time, Part-time, Permanent

Salary: £20,000.00-£23,000.00 per year

Hours: 37.5 per week

Application Deadline: 1 August 2021

Job Types: Full-time, Permanent

Salary: £20,000.00-£23,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Experience:

  • Customer service: 2 years (preferred)

Work remotely:

  • No

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place

Our Clinical Team are the heartbeat of our organisation.

We are looking for a Clinical Lead to manage all aspects of the clinical team both onsite and remote operations.  You will work closely with all operational staff, Team Leader/s, Cardiac Technicians, Reporting Cardiologists, and all other key stakeholders within CardioScan.

As a valued member of the Australian management team, you will lead and manage a large team of Cardiac Technicians on a day-to-day basis, providing clinical guidance & ensuring the allocation of work and sufficient resources can meet the demand of our clients globally.

It’s important that you come with a thorough understanding and relative experience within the Cardiac industry, related technologies and analysis reporting.  You will be required to take a hands on approach in the daily operations and using our cloud software beatbox, support the team by actively allocating, review and report analysis for ECGS, BP’s and Holter Monitor Studies.  This role would be suitable for an experienced Senior Cardiac Technician that is looking for a change in career, from shift work in the hospital environment and wanting a management role within a more stable environment with greater work/life balance.

In collaboration with the Global Operations Manager you will contribute and execute to the global operational strategy including budget and resource allocation and actively lead in line with our core mission and values.

You will also work closely with leading Cardiologists who support continuous education, who freely provide their time and superior knowledge to support, mentor and educate the Clinical teams on a regular basis.

About you
  • You are looking for a change from shift work in the hospital environment and wanting a more stable environment with greater work/life balance
  • Demonstrated leadership and management experience including change management, coaching, professional development and performance management of staff
  • Demonstrate the ability to influence and drive cultural change.
  • Demonstrate the ability to work independently and as part of a team to meet high-level key KPI’s and achieve strategic objectives.
  • Excellent interpersonal skills with the ability to positively connect & relate with people at all levels and backgrounds to support our global team
  • Alignment (professional and personal) with CardioScan’s core values and expected behaviours
  • Excellent written and oral communication skills & excellent organisational and time management skills
  • Foster a culture of continued learning & development within the team.
  • Demonstratable experience and understanding within the Cardiac industry, related technologies and reporting.
  • Thorough understanding of cardiac terminology
  • Have an Associate Diploma or equivalent University degree, in science.
  • Experience in Cardiac Analysis within a similar work environment
  • You may be part CCT Certified, and part of CSANZ
Position overview

CardioScan is growing because we continue to innovate on behalf of our customers. We aim to provide them with an unmatched Cardiac Reporting service. As the benefits of our new technology increase, we are always looking for outstanding people to join our organisation to assist us in delivering our strategic objectives. This is a new full-time role for the company.

As Cloud Systems Engineer you will help support CardioScan’s global cloud infrastructure, SaaS applications and internal user base. You will have a background managing both data centre and Cloud infrastructure with specific experience in Amazon Web Services (AWS) and Microsoft Azure/Office 365.  You will also have a passion for DevOps and Continuous Improvement and help drive enhancements across our global products and services.

You should be a motivated, tech-savvy professional, able to diagnose and resolve technical issues with a non-technical audience. You should also be results-driven and aspire to achieve specific personal and business goals.

Position Responsibilities
  • Build, deploy and support CardioScan’s global cloud infrastructure and SaaS applications
  • Systems and network patching and the timely resolution of newly identified vulnerabilities
  • Maintain cloud system backups eg. servers, databases, mailboxes
  • Management of user accounts and security in Office 365 and other cloud-based systems
  • Maintain and enhance the security of CardioScan’s global systems and network
  • Work with development teams to optimise application delivery through automation and provide support on non-functional solution requirements
  • Improve AWS performance & management through Infrastructure as Code, monitoring & alerting, container management, infrastructure and application security
  • Contribute as a technical resource on customer projects
  • Act as 1st level support for all escalated infrastructure issues
  • Keep up to date with current IT Operations best practices and knowledge share within and across teams
  • Help drive CardioScan’s global IT vision and SaaS platform expansion
Requirements
  • Current experience building, deploying, securing and supporting Windows Server infrastructure
  • Experience with AWS Infrastructure services including CloudFront, WAF, CloudWatch, VPC, API Gateway, ELB, ECS/Fargate, Lambda, EC2, S3, RDS
  • Experience managing and securing user and email accounts in Microsoft Office 365
  • A good understanding of security best-practices in AWS and Microsoft Office 365/Azure
  • Experience with configuring firewalls, network routing, IPSEC VPN tunnels, VPC
  • Good understanding of SQL Server and MySQL configuration and management
  • Experience with Python, Node.js, Powershell or another scripting language
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • An ability to work calmly and efficiently under pressure to meet targets
  • A high level of attention to detail on all tasks
  • Healthcare industry experience an advantage
  • AWS Certification would be highly regarded but not essential
Preferred attributes
  • A positive and thoughtful approach to all stakeholders
  • Remarkable communication and interpersonal skills
  • An ability to show critical thinking and problem-solving skills
  • Ability to be proactive and use initiative to work independently
  • Experience with Service Desk tools eg. ZenDesk, Service Now, Jira
  • Ability to prioritise and manage time
  • BSc degree in Computer Science or other relevant field
  • Healthcare industry experience an advantage
  • Amazon Web Services (AWS) experience an advantage

Our Clinical Team are the heartbeat of our organisation.

We are looking for energetic, professional individuals to join a close-knit Cardiac team.  It’s a dynamic environment where you will play a part by using your skills to analyse, review and process all incoming data across our Holters, ECG’s and BP devices.  You will have a passion for providing high quality, accurate output and have the ability to manage timeframes to ensure we meet our customers SLA’s and expectations.

You will work closely with leading Cardiologists who support continuous education, who freely provide their time and superior knowledge to support, mentor and educate the Clinical teams on a regular basis.  Weekly lunch and learn lectures are a regular feature!

Using our cloud software Beatbox, allocate and undertake report review and analysis for ECGS ,BP’s and Holter Monitor studies. You will provide analysis and create a summary of the test results so your attention to detail is paramount.  Your time management skills will shine, and you will have the ability to plan and action your workload effectively to meet the report turnaround times customer SLAs.

About you
  • You are looking for a change from shift work in the hospital environment and wanting a more stable environment with greater work/life balance
  • You will be an energetic, enthusiastic Cardiac Technician who enjoys working as a part of a high performing team
  • Excellent interpersonal skills with the ability to positively connect & relate with people at all levels and backgrounds to support our global team
  • Alignment (professional and personal) with CardioScan’s core values and expected behaviours
  • Excellent written and oral communication skills & excellent organisational and time management skills
  • High level of accuracy and eye for detail, including follow-up
  • Demonstratable experience and understanding within the Cardiac industry, related technologies and reporting.
  • Thorough understanding of cardiac terminology
  • Have an Associate Diploma or equivalent University degree in science.
  • Experience in Cardiac Analysis within a similar work environment
  • You may be part CCT Certified, and part of CSANZ

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With leading innovation and the latest technology, we help doctors change what’s possible in patient care.

From our first foundations, led by cardiologists – including our founder and Medical Director Dr Harry Mond – we’ve always looked at advances that deliver faster, higher quality cardiac data.

This single idea, to speed up diagnosis to get to the heart of the matter for cardiologists and their patients, led us to BeatBox, our global cardiac platform.

Developed to meet own growing demand, it solved challenges of manual handling, error risks and time lag communication – and instead made mobile cardiac reporting and instant data access possible.

Today, we deliver among the fastest turnarounds on volume cardiac data globally and our medical knowledge remains at our core, with quality assurance standards that remain unmatched.

Now in eight countries, including the United Stated, Australia, United Kingdom and Asia, we continue to grow to meet demand for our leading cardiac monitoring services.

Learn more

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